Customer service

Keep your machine fully operational

Fast and efficient service

Customer service

Our customer service team will support you promptly and expertly, so that you will always receive the first-class quality you have chosen. If and when you need them, all over the world our service personnel can be on-site in a short space of time.

Efficient telephone and online support

Our experts are available on a daily basis until 10 pm via our service hotline. Up to 90 percent of queries can be resolved over the telephone and easily remedied with our support.Via the Dealer Information Center dealers can access all the service related information.

Customer service telephone support

Information about servicing and costs

We will calculate individual service costs and guarantee completely transparent costings. We will happily answer any questions you have about maintenance packages, equipment volumes, maintenance intervals or anything else.

Warranty processing

Our dealers have quick and structured access to our settlement system via their connection with SENNEBOGEN's DIC dealer portal. As a customer you will benefit from the quick processing of your requests.

Warranty program

You can take advantage of the benefits of an extended warranty tailored to you individual needs. This provides peace of mind for long-term planning and guarantees greater availability of your machine.

  • Platinum package (full warranty)
  • Gold package (parts warranty)
  • Silver package (component warranty)
  • Bronze package (limited component warranty)

Service Catalog

English file

Service Catalog

Service hotline

Mon-Thurs: 6 pm to 10 pm (CET)
Fri: 4 pm to 10 pm (CET)
Sat-Sun: 8 am to 6 pm (CET)

+49 (0) 172 42 09 818

Your contact person

during business hours

Mon-Thurs: 7 am to 6 pm (CET)
Fri: 7 am to 4 pm

+49 (0)9421-540-500

service@sennebogen.de

Global contact

Dealer and service

SENNEBOGEN guarantees a global presence with over 180 international sales partners and over 300 service stations. Find your local contact quickly.