SENNEBOGEN service counsil
The SENNEBOGEN Academy sees itself as a target group-specific knowledge broker, impulse provider and training center for customers, machine operators, sales partners and employees. In order to live up to this claim, the training courses offered must be as diverse and complex as the needs of the different target groups.
SENNEBOGEN and its service partners offer a comprehensive range of services. The range of after-sales services includes specially tailored warranty models and customer service intervals, digital services such as the SENtrack telematics system and the SENNEBOGEN Troubleshooter, which provide the customer with a comprehensive overview and an initial solution approach.
The tasks of the service advisor
Service-related customer advice
- Assessment of wear and maintenance condition through machine inspection
- Dealing with retrofit requests
- Optimization of change intervals (lubricants)
- Spare parts suggestions and service kits
- Warranty program, maintenance contracts and full service agreements
- Digital services
Machine-related customer advice
- Machine overview Green Line main components
- Oils and lubricants
- Preventive measures for maintenance and longer machine service life
- Data evaluation (e.g. SENCON, SENtrack)
- From spare parts identification to quotation
The result
The result: a customer-specific after-sales strategy
Professional training and education
Target group
- Sales consultants with technical affinity
- Technical employees with customer contact
A training week includes
- Tasks of the service advisor
- Soft skills - customer approach, negotiation skills (with external trainer!)
- How do I evaluate a machine?
- After sales topics: useful tools, current promotions and service products
Advantages for the dealer and customer
- Active spare parts sales
- Structured support for end customers
- Constantly up-to-date market information
- Increased customer loyalty
- Increased customer satisfaction
- Additional source of information for new appliance requirements